Privacy Policy

Netnaunse Ltd (“Netnaunse”, “we”, “us”) provides business SMS and related communications services through netnaunse.com, app.netnaunse.com, api.netnaunse.com, docs.netnaunse.com, and the Netnaunse mobile app (Android package and iOS bundle ID: com.qwantumtech.netnaunse).

Account: name, email, phone number, organisation details, and password (stored hashed).

Messaging: recipients you enter, message content, Sender IDs, and delivery status.

Product data: contacts and campaigns you save, wallet and purchase records (amounts, mobile-money phone, status), and KYC or Sender ID documents you upload.

Technical: logs needed to operate the service, such as IP address, timestamps, and app or browser version.

The mobile app does not access your device address book, camera, microphone, or location. Contacts are only those you type or import into Netnaunse.

We use this information to create and secure your organisation account, send messages you request, process prepaid credit purchases, review Sender IDs and business documents, prevent abuse, and provide support.

We share only what is required to deliver the service: telecommunications and payment providers acting as infrastructure, and authorities when the law requires it.

We do not sell personal data. Customers interact with Netnaunse, not with upstream providers as the product.

We keep account, message, and wallet records as needed to operate the service, meet telecom and financial rules, and resolve disputes.

You may request access, correction, or deletion of your account data by emailing support@netnaunse.com.

Netnaunse is a business product. It is not directed at children under 18.

We may update this policy. The “Last updated” date at the top of this page will change when we do. Continued use of the service after an update means you accept the revised policy.